Terms and Conditions


We are very pleased to welcome you on our website witlofcreations.com.

Purchase of goods from the website witlofcreations.com is reserved for private individuals for their personal needs. The purchase of Witlof goods from witlofcreations.com with the sole intent of future resale for profit is strictly forbidden.

Witlof Creations reserves the right to amend/update their ‘Terms and Conditions’ at any time. Customers are able to acquaint themselves with the current ‘Terms and Conditions’ on the website.

Prior to making an order from witlofcreations.com, you will be requested to confirm your acceptance of the current ‘Terms and Conditions’ before any payment will be processed.


The site witlofcreations.com enables customers to purchase on-line a range of branded Witlof products directly from Witlof Creations via the internet from The Netherlands.

Products purchased from the site witlofcreations.com can be delivered all over the world.

Before any order is processed on the site witlofcreations.com, a confirmation page will display automatically, showing a photo of the item selected, (if applicable) chosen color, relevant product code, chosen quantity, appropriate unit price and the total order price with the additional the shipping price.

You will be required to confirm the details of your order prior to payment. Following confirmation and payment, your order will be forwarded to Witlof Creations for processing, packaging and dispatch (see “validation of order”).

Every effort is made that color description and photographic representations of Witlof Creations goods posted on the site witlofcreations.com are faithful to the original items. However, variations in representation can occur from time-to-time as a result of the technical limitations of some computer equipment with regard to the depiction of colors. Consequently, Witlof Creations cannot be held responsible for errors or inaccuracies of the photos or graphic representations posted on the site witlofcreations.com

Should you have questions regarding the products available on the website, then feel free to get in touch by e-mail via the following address: fun@witlofcreations.com

Witlof Creations reserves the right to cancel the order of a customer with whom they have been in dispute regarding previous orders, if Witlof Creations reasonably considers that a customer has violated the current ‘Terms and Conditions’, or that they have undertaken fraudulent activity of any sort, or for any other justifiable motive.


The offer of particular product lines at set prices is valid for as long as they are visible on the website, while stocks last. Although I strive to have enough stock of the products presented, the items are limited as they are made of materials that are not always available. Occasionally, modifications and errors can occur, usually as a result of simultaneous orders of a given product being processed on the website.

The unique character of the product implies that if the customer orders a quantity more than one, he/she needs to contact me about availability. And if this is so, the product(s) is made to order.

In the event of an item becoming unavailable after your order being processed, we will endeavor to inform you as soon as possible by e-mail or telephone, and you will be offered a suitable product from the site witlofcreations.com as a suitable replacement or the opportunity to cancel the order and receive a full refund. Should you choose to cancel your order, you can expect to receive a refund no later than 30 days from the date the initial order was placed. Witlof Creations incurs no responsibility in case of shortages of stock, or in the lack of availability of Witlof products.

Witlof Creations reserves the right to change, at any time and without advance notice, articles proposed on the site witlofcreations.com


At the end of the order process, you are invited to click the “Order” button. Once validated, your order is passed on to Witlof Creations for processing, packaging and dispatch. It cannot be further modified or nullified, other than in accordance with the present ‘Terms and Conditions’ or your statutory rights as a consumer. The validation of your order serves as your acceptance of our present ‘Terms and Conditions’.

Any order under a product appearing in the online store’s website witlofcreations.com requires consultation and prior acceptance of these terms and conditions. The click of validation of the order implies full acceptance of these terms. A summary of your order and receipt of payment will be sent to you by e-mail.

The data recorded by the site witlofcreations.com constitutes proof of all transactions undertaken between Witlof Creations and their customers. In the case of disputes between Witlof Creations and a customer regarding a specific transaction made on the web site, the data retained by Witlof Creations is regarded as irrefutable proof of the specific details of the original transaction.


The prices of Witlof Creations products are stated in euro’s, and include VAT. All the custom fees related to your shipment will be at your own expense. The total amount of your order will vary, depending on the delivery option that is selected (see “Delivery and returns“).

Witlof Creations reserves the right to modify at any time and without advance notice the prices of products available for purchase on the site witlofcreations.com. Products are sold on the basis of prices quoted on the site witlofcreations.com at the time of the order being confirmed, subject to stock availability at that time. Price is payable in full in one payment. The seller reserves the right to change prices at any time without prior notice.

Any orders made on the site witlofcreations.com must be settled immediately after the confirmation of order has been made. The shipping of your order will not be authorized until notice of payment has been obtained and the consumer has receipt of the appropriate funds.

In cases where particular products are unavailable, the relevant price of said items and associated shipping costs will be refunded to the buyer.


You can pay by credit card, in this case the payment is made on the website of our partner Mollie. This implies that no banking information is transmitted via the witlofcreations.com site. Payment by credit card is perfectly secure. Your order will be registered upon acceptance of payment by the banking service. You can pay online with confidence entering the number, the expiration date of your credit card and the security code on the back of it in areas designated for that purpose. The details of your credit card details are encrypted using SSL (Secure Socket Layer) and never transmitted unencrypted over the network. Payment is made directly to the bank. The seller has no access to these details, and does not keep them on its servers. That is why they are called back for each transaction on our site.


The website witlofcreations.com reserves the right to verify the validity of the regulation, before shipping the order, by all means the seller deems necessary (including request ID, proof of address, etc. ).

Witlofcreations.com also reserves the right to refuse to make a delivery or to honour an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is currently being administrated. In case of fraud or suspected fraud, the seller reserves the right to remove any member without notice or compensation.


The ordered products remain the property of Witlof Creations until full payment is received by Witlof Creations. In case of incident payment, you agree to return to the Witlof Creations delivered products from the first application.

However, you assume the risks (including loss, theft or damage) relating to the products delivered and the actual delivery date.


Witlofcreations.com ships orders within 48 hours from Monday to Friday (except in rare occasions) Promotion’s period can drag a little extra delay. Orders placed on a Saturday, Sunday or a bank holiday will be processed on the next working day.

Witlof Creations products ordered on the site witlofcreations.com can be shipped to any global destination (except otherwise stated). For security reasons, Witlof Creations also refuses to process any orders for which only a post office box or a Fedex address is supplied.

All products are sent to the delivery address provided during the order process. The website witlofcreations.com is not responsible for the eventual loss of your package by the carrier.


All the deliveries are made by the company Post NL – For deliveries abroad, the post of the country takes over once the package arrives in the country. Post NL offers a secured delivery service, the package is only send with a track and trace code.
 The price for deliveries at home in The Netherlands is € 3,80.
 The price for deliveries within Europe is € 15. 
The costs for deliveries abroad depends on the country of delivery.


The average delivery lead time for The Netherlands is 48 to 72 hours.
The delivery lead time for Europe extends between 72 hours and 5 days.
The delivery lead time for the rest of the world is on average five days to 10 days.

Delivery is done in full one, the unavailable products at the time of your order will be neither charged nor shipped. If one of your items was out of stock, an email will be sent and a refund’s procedure will be initiated.


Any order placed on the site and for which the country (or region) delivery is outside of mainland Netherlands may be subjected to customs duties. These duties are imposed by the regulations of the country. These charges are the customer’s expense. Witlofcreations.com is not required to check and inform clients about customs duties and taxes. The customer should check with the relevant authorities of his country before placing an order. In case of refusal to pay customs duties and taxes, any requested and taxed amounts to Witlofcreations.com to get back the parcel will be deducted from the refund’s amount of the customer.


Witlof Creations must be notified as soon as possible regarding any delays in delivery or damage/defects that are found to have occurred during transit. Any complaints relating to products purchased from the site will not be considered more than 30 calendar days beyond the initial date the order was received.

You have to check all goods received at the time of the delivery and indicate, if possible in the return email send to Witlof Creations, any noted abnormalities (an opened package, damaged items, defects etc.).

Customers are required to contact Witlof Creations by e-mail (fun@witlofcreations.com)

In case of a problem arising with any purchased products, or if you are not completely satisfied with the chosen items, you are able to return them for a full refund, or exchange them in accordance with the conditions set out in the section “Delivery and returns“.


Customers have the right to return any item purchased on the site witlofcreations.com and request for a full refund for any items that they are not satisfied with providing that the request is received no later than 15 calendar days from receipt of the order, and if the following conditions are met:
Returned items must be accompanied with the return form send with the order, and goods must be in their original state and packaging. Orders send by the customer are under their responsibility and is advised to send it with a track and trace code.

Didn’t receive a return form? Please download here.

Goods should be returned to the following address:
The Netherlands

In a quest for continuous improvement of our website, we would like to know the reasons for your return. You can send us an email for this purpose.

If there’s a request for a refund, and in accordance with your statutory rights as a consumer, customers are entitled to request for refund for any items ordered from the site witlofcreations.com providing that notice is received no later than 15 calendar days after to date of delivery. Products returned in their original state and packaging as indicated in the previous section. Witlof Creations will endeavor to have appropriate funds refunded to your debit/credit card within 15 working days after receipt of the unwanted merchandise. In all cases, in line with your entitlement to return, refunds will be completed no later than 30 days after receipt of returned goods.

In the case of refunds, it is not possible for an electronic credit note to be issued for future use against purchases on the witlofcreations.com, nor are we able to issue credit vouchers to be used in Witlof Creations stores/ points of sale.

In cases of request for a refund that arise from there being a problem/defect with items received (wrong item dispatched, product damaged/faulty etc) will the costs incurred in returning the items be refunded.

Witlof Creations has final discretion in deciding if returned items are in their original condition when received by witlofcreations.com.

Witlof Creations will not be responsible in case of losses of merchandise arising from an incorrect address being provided, or for the delay in return delivery to witlofcreations.com of products you wish to receive a refund, in-so-far as the inherent risks taken and undertaken in return shipping of items for refund rest solely with you.

We do not offer the option of exchanges or refunds for items purchased in Witlof Creations stores or points of sale being processed through the site witlofcreations.com – these need to be sought from the store from which the items were originally purchased.


All products come with six months warranty that covers “parts/materials and handwork” – beyond this deadline, an estimated cost of repair will be agreed with the customer.

Beyond the warranty period, a customer will be billed with the cost of repair once acceptance of the estimate has been formally recognized. No repairs will be undertaken prior to acceptance of the estimate and agreed costs for repair have been received.

Customers are liable for the cost of sending items for repair, but return postage of said items, once they have been repaired, is covered by Witlof Creations.

Items that are in need of repair should be sent to the following address:
The Netherlands

When shipping items to us for repair, it is essential you include in the package delivery details of where you would like your items returned, as well as a contact e-mail address and telephone number.

Alternatively, customers are free to deposit and/or collect items for repair at the aforementioned atelier address given in The Netherlands.


Products sold on the site witlofcreations.com are subject to the legal guarantees pertaining to the rights of the consumer outlined in the ‘Dutch Civil Code’, as well as the ‘Dutch Consumer Code’.


You use the website witlofcreations.com at your sole and entire responsibility and discretion. 
Witlof Creations cannot be held responsible for direct or indirect harm of any sort, in particular, material harm, loss of data or programs, financial loss, which result from the either the use of this Web site or of sites with which it is linked, or from the purchase of goods available for sale on it.


The present ‘Terms and Conditions’ are governed and interpreted according to Dutch law without taking into account principles of conflicting international laws. The application of the United Nation Convention pertaining to contracts regarding the international sale of goods is hereby expressly rejected. In cases of dispute, the Dutch courts have exclusive jurisdiction and you are called to recognize and accept their exclusive jurisdiction. Witlof Creations reserves the right to acquire and to obtain injunction or ruling for the defense of its rights in accordance with the present article.


Witlof Creations shares the same philosophy as the creator of the Witlof Creations brand and acts as their authorized distributor, which gives them exclusive rights to sell a selection of their branded merchandise on the site witlofcreations.com.

Users of the site witlofcreations.com are also required to abide by and be agreement of the witlofcreations.com site’s policy regarding confidentiality.

Witlof Creations can update at any time their ‘Terms and Conditions’. By continuing to use the site witlofcreations.com (The Netherlands) after modifications have been made, it is assumed that users of the site are committed to respecting the ‘Terms and Conditions’. Customers can familiarize themselves at any time with the current version of the ‘Terms and Conditions’ on the site witlofcreations.com.


Witlof Creations is registered at the Chamber of Commerce of The Netherlands under the number 34267876. 
All the information you entrust to us allow us to process to your orders.

Under Law No. 78-17 of 6 January 1978 relating to computers, files and freedoms, you have the right to rectify, consult or modify and delete the data you have provided. This right may also be exercised online.


All the elements (drawings, models, illustrations, images, sound tracks, texts, logos, and branded merchandise) that constitutes the site witlofcreations.com remains the exclusive property of Witlof Creations. It is forbidden for you to reproduce, whether entirely or partially, to distribute, to publish, to pass on, to modify or to sell all or any of the content of the site witlofcreations.com, or to create work that seeks to imitate this one.

The brand Witlof Creations, as well as all other trademarks and logos connected to Witlof Creations (whether displayed or not on the site witlofcreations.com) and the domain name witlofcreations.com are and will remain the exclusive property of Witlof Creations. Any reproduction, distribution, transmission, modification or use of these trademarks without the express permission of Witlof Creations, regardless of the purpose or motive, is forbidden.

It is forbidden for any individual to eliminate any notice of copyright, trademark or other exclusive logos from the site witlofcreations.com or any of the content that appears there.


The web site witlofcreations.com may contain links towards third party sites not edited or checked by Witlof Creations. Such links are only supplied out of courtesy for users of the site, for they may be of interest to our customers; it should not be inferred that Witlof Creations expressly or implicitly approves of these sites, nor endorses their contents or any product or services available on them. Users seeking to set up a link to the web site witlofcreations.com should only proceed in doing so when they have received the written and express authorization of Witlof Creations.


Witlof Creations can on no account be held responsible towards individuals or third parties of any indirect, incidental, special or secondary damage that includes, without being exhaustive, any loss of earnings or other, indirect loss, which results from use of the site witlofcreations.com or from incapacity to use it, even if Witlof Creations was informed about the possibility of these damages.


Witlof Creations cannot guarantee and assert:
That the web site witlofcreations.com is exempt from viruses, malware, Trojans or other spyware.
That the information published on the site witlofcreations.com is wholly accurate, complete or up to date at the time of reading.

Witlof Creations does not guarantee that the service available on witlofcreations.com will answer perfectly to your expectations, will always be continuous, convenient, reliable, precise, complete and exempt from errors, nor that the quality of products or services bought through the service will be as high as you expect.